Support Center
Your Trusted Partner for Smart Salah Mat & Islamic Learning Tools
We’re here to help you make the most of your NoorConnect experience whether you need help setting up your Smart Salah Mat, troubleshooting the app, or have questions about orders, shipping, or returns. Explore our resources below or reach out to our team directly.
1. Troubleshooting Guide
Common Issues & Solutions
| Issue | Solution |
|---|---|
| Mat won’t connect to the app | 1. Ensure Bluetooth is enabled on your device.
2. Check if the mat is fully charged (connect to power for 30 minutes if unresponsive). 3. Close and reopen the NoorConnect app. 4. Restart your device and try pairing again. |
| App crashes or freezes |
1. Update the app to the latest version (via App Store/ Google Play). 2. Clear the app cache (Android: Settings > Apps > NoorConnect > Clear Cache; iOS: Reinstall the app). 3. Ensure your device’s operating system is up to date. |
| Sensor not detecting Salah postures |
1. Place the mat on a flat, non-slip surface. 2. Ensure the mat is fully charged. 3. Avoid covering sensors with thick fabrics or objects.4. Reset the mat by holding the power button for 10 seconds. |
| No sound from the mat’s speakers |
1. Adjust the volume in the NoorConnect app. 2. Check if the mat is muted (use the app’s “Audio Settings”). 3. Ensure the mat is paired with the app (sound only works when connected). |
| Prayer times are inaccurate | 1. Verify your location in the app (Settings > Location).
2. Manually adjust prayer times (Settings > Prayer Times > Customize). 3. Update the app to get the latest time calibration. |
2. Contact Us
Need further assistance? Our support team is here to help—we typically respond within 24–48 hours.
- Email: info@noorconnect.com (preferred for detailed inquiries)
- Mailing Address: Noorconnect Technology CO., Limited, RM D07, 8/F KAI TAK FTY BLDG NO. 99 KING FUK ST SAN PO KONG, HONG KONG
For urgent issues (e.g., damaged products, delivery delays), please include:
- Your full name
- Order number (if applicable)
- Detailed description of the issue
- Photos/videos (for product damage or technical problems)
3. Order & Shipping Support
- Order Modifications/Cancellations: Contact us within 24 hours of placing your order—we cannot modify or cancel orders after they’ve been processed for shipping.
- Missing/Incorrect Orders: Report missing, incorrect, or damaged items within 7 days of delivery. Include your order number and photos of the package/product for faster resolution.
- International Shipping: We ship to 40+ countries. For customs-related questions, contact our support team with your order details.
4. Warranty & Returns
Warranty Policy
The NoorConnect Smart Salah Mat comes with a standard 1-year warranty covering manufacturing defects (e.g., faulty sensors, speaker issues). The warranty does not cover:
- Damage from misuse, drops, or improper storage.
- Normal wear and tear (e.g., surface scuffs).
- Repairs or modifications by third parties.
To claim warranty: Contact us with your order number, photos of the defect, and a description of the issue. We’ll guide you through the replacement or repair process.
Return Policy
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. To initiate a return:
- Email info@noorconnect.com with your order number and reason for return.
- Wait for our team to approve your return and provide a return shipping label.
- Ship the product back to us—refunds will be processed within 7–10 business days of receiving the returned item.
Note: Customized products or used items are not eligible for returns.
5. Product Care & Maintenance
Smart Salah Mat
- Cleaning: Wipe the surface gently with a soft, damp cloth. Do not submerge in water or use harsh chemicals (e.g., bleach, alcohol).
- Storage: Roll up the mat and store in a dry, cool place. Avoid direct sunlight or extreme temperatures.
- Battery Care: Charge the mat using the included cable—do not use third-party chargers (risk of damage).
Find Your Answer Here
What is the NoorConnect Smart Salah Mat and how does it work?
The NoorConnect Smart Salah Mat is an intelligent mat with built-in sensors that detect Salah positions in real time. It connects to the NoorConnect app via Bluetooth and provides guided Salah instructions and clear recitations, helping you perform Salah with confidence and focus.
Can I use the NoorConnect app without the mat?
Yes. The NoorConnect app can be used independently without the mat, allowing you to access Salah guidance and learning content directly on your phone or tablet.
When paired with the smart mat, you unlock a more immersive, sensor-based guided Salah experience.
How should I store the mat? Can I fold it?
Because the mat has built-in sensors, we don’t recommend folding it. To protect sensor performance, please roll it up gently for storage and avoid heavy pressure or long-term compression.
Does the NoorConnect Smart Salah Mat require a power cable to use?
No. The mat is fully battery powered and can be used without any cables.
It can also be used while connected to a power source, allowing continuous use when needed.
How long does the battery last?
Under normal usage, a full charge lasts approximately one week.
Battery life may vary depending on usage frequency and audio volume.