From the original purchase date shown on valid proof of purchase.
Product care & support
NoorConnect Warranty
NoorConnect products include a 12-month limited warranty from the original date of purchase, giving you clear support for manufacturing defects under normal intended use.
Send your order details and a clear description of the issue.
Our support team assesses the product before confirming repair, replacement or the next appropriate step.
What is covered
Manufacturing defects under normal use.
- Defects in the control module, charging port or built-in speaker
- Sensor faults that prevent normal prayer-position detection
- Bluetooth connection faults caused by defective hardware
- Material or workmanship defects present during the warranty period
What is not covered
Damage unrelated to manufacturing.
- Accidental damage, misuse, improper storage or failure to follow the care guide
- Liquid immersion, fire, excessive heat or unsuitable charging equipment
- Unauthorised opening, modification or repair of the control module or sensor system
- Normal wear, cosmetic changes or gradual changes caused by regular use
- Loss, theft or damage occurring after transfer to a new owner without valid purchase records
Make a claim
Three simple steps.
- 01Prepare the details
Have your order number or proof of purchase, product model and a short description of the problem ready.
- 02Show us the issue
Include clear photos or a short video. For app or connection issues, include your phone model and app version when possible.
- 03Contact NoorConnect
Email info@noorconnect.com. Our team will review the information and provide the next steps.
Important information
Keep your proof of purchase and do not send a product back before receiving return instructions. Warranty service is subject to inspection and product availability. This limited warranty does not replace or reduce any consumer rights provided by the laws that apply to your purchase.