Noorconnect Technology CO., Limited provides comprehensive warranty coverage for all Noorconnect Smart Prayer Mats purchased through the official website or authorized partners. Warranty service requires valid proof of purchase.

• This Warranty Policy applies to all customers worldwide
• Warranty service is provided directly by the Noorconnect Technical Support Team
• We commit to responding within 2 business days of receiving your warranty claim
• Most technical issues can be resolved through remote support without returning the product

We provide comprehensive warranty coverage for all Noorconnect Smart Prayer Mats purchased through official channels. The following situations are covered under warranty:

• Factory defects in materials or workmanship
• Hardware or sensor failure during normal indoor use
• Battery or charging port malfunction not caused by liquid or physical damage
• Issues that prevent the mat from performing its basic functions as described on our website
• Compatibility issues following software or firmware updates
• Connectivity issues (Bluetooth/WiFi) under normal use

When you encounter technical issues, we provide the following support process to help you resolve them:

• We may request a troubleshooting call or video demonstration to diagnose the issue. Our technical support team will guide you through the process.
• If the issue cannot be resolved remotely, we will arrange for a replacement mat. The replacement process is simple and fast.
• Replacement units carry the remaining warranty period of the original product or 90 days (whichever is longer).
• For software-related issues, we may provide firmware updates to resolve the problem. Please ensure your app is always updated to the latest version.

Please note that the following situations are not covered by warranty. Understanding these exclusions will help you better use and protect your product:

• Cosmetic damage or normal wear and tear (e.g., fabric pilling, color fading, scratches, stains)
• Damage caused by misuse, drops, liquid contact, or storage in humid or high-temperature environments
• Products returned in dirty, stained, or odorous condition – please clean before returning
• Any unauthorized repair, disassembly, or modification – this will immediately void the warranty
• Damage from power surges or use of uncertified chargers
• Damage caused by negligence, accidents, or use not following the product manual
• Damage caused by force majeure events such as fire, earthquake, flood, or lightning
• Products with removed, altered, or damaged serial numbers

Submitting a warranty claim is simple. Please follow these steps, and we will process your request as quickly as possible.

The warranty period for Noorconnect Smart Prayer Mat components is as follows. The warranty period begins from the original purchase date.

• Smart Prayer Mat Main Unit: 1-year limited warranty
• Built-in Battery: 6-month warranty
• Charging Cable and Adapter: 3-month warranty
• Mat Fabric/Cover: Not covered (normal wear and tear)

Depending on the nature and severity of the issue, we will take one of the following actions:

• Remote Support: Guide you through solving the issue via phone, video, or email. This is the fastest method.
• Repair: If the issue is repairable, we will arrange repair service. Repair typically takes 5-10 business days.
• Replacement: If the issue cannot be repaired or the repair cost is too high, we will replace your product. Replacement products may be new or refurbished.
• Refund: In rare cases where the issue cannot be resolved through other methods, we may provide a full or partial refund.

This Warranty Policy is an additional benefit beyond your statutory rights under applicable law. You may have the following rights under local laws:

• The right to request repair, replacement, or refund for products that do not conform to the sales contract
• The right to a solution within a reasonable time if the product is defective
• Certain jurisdictions may provide longer statutory warranty periods
• Other rights under consumer protection laws are not affected by this Warranty Policy

If you have any questions about this Warranty Policy or our services, please contact us at: