Noorconnect | Warranty
Warranty Policy
The Noorconnect salah mat comes with a 1-Year Limited Warranty, ensuring that if you experience defects or issues, we’ll work with you to resolve them. This warranty applies to all purchases made directly through Noorconnect or an approved partner.
✅ What’s Covered Under the 1-Year Warranty
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Information We Collect
Included in Warranty Coverage:
- Manufacturing defects in materials or workmanship
- Hardware or sensor malfunctions under normal use
- Battery or charging system issues
- Technical issues that affect the mat’s intended functionality
If you experience issues, Noorconnect Support will help troubleshoot and, if eligible, issue a repair or replacement.
🛠️ Technical Issues
If your return is due to a technical issue:
- Our team will arrange a troubleshooting call to help identify and resolve the problem.
- If unresolved, we’ll arrange a replacement mat.
- This step also helps us improve the product for future users.
📸 Proof of Condition
Exclusions from Warranty:
- Cosmetic damage, normal wear and tear
- Accidental damage, misuse, or improper storage
- Mats returned in dirty, stained, or damaged condition (unless reported at delivery)
- Unauthorized repairs, modifications, or tampering (voids eligibility)
- Environmental damage (e.g., water, heat exposure)
📝 How to Submit a Warranty Claim
1️. Check Eligibility
Review warranty terms to confirm if your issue qualifies
Ensure your purchase was from an authorized Noorconnect source
2️. Gather Details
Provide purchase info: order number, date, serial number
Capture a video or photo showing the issue or condition
3️. Contact Noorconnect Support
Email: support@Noorconnect.com
Or submit via our Support Form
Share all documentation; our team will assess your case
4️. Next Steps
If eligible, we’ll guide you through the return, replacement, or resolution
If ineligible, you may need to purchase a replacement